Incident Management

Dive into a structured framework that covers everything from risk assessment to developing effective response plans. You'll gain hands-on experience with practical simulations and learn how to coordinate and communicate effectively during incidents. Perfect for risk managers, emergency response coordinators, and business continuity planners, this training ensures you’re prepared to handle any crisis smoothly and efficiently. 

Key topics covered:

1. Objectives of incident management

• Why do we do incident management

• Drivers of incidents

• Overview of regulatory incident management requirements 

2. Defining incidents

• Definition of incidents

• Near misses

• Scoping the incident management function

• Thresholds and systemic incidents 

3. Key steps in managing incidents

• Exploring the key steps required to manage an incident

• Comparison to the ITIL Incident Management Process

• Case studies

4. Defining the incident management process

• Centralised vs decentralised processes

• Steps to develop your incident management process

5. Standards for incident management

• Exploring international standards on incident management

6. Root cause analysis

• Using risk bow ties to analyse incidents

• Treatment methods

• Issues management

7. Incident management as part of enterprise risk management

• How incident management integrates with ISO 31000

• Incident management as part of an ERM Framework

• Integrating incident management with other risk processes 

8. Incident reporting

• Objective of incident of reporting

• Types of reports

• What to report

9. When to carry out incident management

• Speed of initial response

• Root cause analysis 

10.  Roles and responsibilities

• The Three Lines Model and incident management

• Creating the right culture

• Overcoming potential problems in incident management